Monday February 08, 2010
Rosenpages: The Homepage of Jonathan Rosenson

Jonathan H. Rosenson jon@rosenson.com   PROFILE Operations leader with experience managing people, processes, and technology in alignment with the strategy of the business and the requirements of its stakeholders   POSITIONS HELD ·         Expedient Communications (Pittsburgh, PA) - October 2003 – Present o        Vice President of Strategic Initiatives; 10/2006 – Present §         Increased predictability of service delivery and revenue recognition by centralizing complex IT project management with consistent processes §         Ensured profitability of telecommunication vendor relationships by partnering with sales and finance to meet the changing needs of the business §         Improved effectiveness of the forty-five seat network operations center through process changes and personnel management to meet new business requirements and respond to service requests §         Provided general management for regional operations during data center facility and business process improvement projects §         Maintained key customer relationships to stay in touch with operational performance and obtain feedback for improvement opportunities o        Director of Provisioning & Installations; 1/2005 – 10/2006 §         Maintained telecommunication resale vendor relationships and established interconnection with Verizon and AT&T (formerly SBC and Bell South). §         Provided program management for a new broadband product launch in five states by facilitating collaboration across the business §         Established consistent processes and procedures for data center and field installation service delivery in support of growth §         Formalized the sales engineering process associated with the connectivity business to align margins across similar opportunities o        Director of Systems & Operations Support; 10/2003 - 1/2005 §         Led a group responsible for the management of Windows Server (2000 & 2003) and Unix (Solaris, Linux) platforms including SAN storage, tape backups, DNS, mail, web, and other services §         Acted as a point of escalation for critical production issues and for customers in need of emergency support for Cisco, EMC, Microsoft, and other products  ·         Stargate Industries, LLC (Pittsburgh, PA) - October 1994 - October 2003 o        Director of Strategic Initiatives; 3/2001 - 10/2003 §         Executed business strategy initiatives for internal improvement and product development including selection and implementation of enterprise billing and CRM applications and consolidation of network for cost savings §         Provided business development support for the sales team resulting in the acquisition of key enterprise customers §         Acted as program manager for merger and acquisition projects to ensure consistent customer experience during technology platform conversions §         Maintained relationships with local Universities for personnel recruitment o        Regional Operations Manager; 8/1999 - 3/2001 o        Technical Support Manager; 8/1997 - 8/1999 o        Network/System Engineer; 9/1994 - 7/1997 EDUCATION B.A., Rhetorical Process, University of Pittsburgh COMMUNITY Central Scholarship & Loan Referral Service - Chair, Allocations Committee (2002 – present), Marcus L. Ruscitto Charitable Foundation (2005 – present), 40 Under 40 Award Recipient (Pittsburgh Magazine/PUMP, 2001), Leadership Pittsburgh - Leadership Development Initiative VII (1999) [ about jon || resume || in the press || contact ]