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Tuesday March 26, 2019
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Jonathan H

Jonathan H. Rosenson




Executive operations leader with experience managing people, processes, and technology in alignment with the strategy of the business and the requirements of its stakeholders



·         Expedient (Pittsburgh, PA) - October 2003 – Present

o        Senior Vice President, Strategic Initiatives; 10/2006 – Present

§         Created the foundational messaging for sales enablement to transition the organization to an outcomes-based methodology aligned with appropriate marketing tactics that contributed to a 40% YoY increase in new sales within the first year of transformation

§         Designed a broadly applicable information technology compliance program embracing standard frameworks, aligned with the Federal Information Management Systems Act (FISMA) and supported by third party attestation in pursuit of client organizations with HIPAA, PCI DSS, GLBA and other government and industry mandate requirements

§         Built and oversaw the internal recruiting function to identify, attract and onboard new team members at a rapid pace that increases by nearly 20% annually to keep pace with organizational growth

§         Increased predictability of service delivery and revenue recognition by centralizing complex IT project management with consistent processes

§         Envisioned and oversaw development of a centralized operational system to manage multiple facets of the businesses with self-service capabilities available for clients through a secure web portal

§         Ensured profitability of telecommunication vendor relationships by partnering with sales and finance to meet the changing needs of the business

§         Improved effectiveness of the 125 seat operations center through process changes and personnel management to meet new business requirements and respond to service requests

§         Acted as program manager to orchestrate the divestiture of regional operations found to be out of alignment with the operating principles of the growing organization following nearly a dozen acquisitions in Chicago, IL; Richmond, VA and West Palm Beach, FL

§         Provided general management for regional operations during data center facility and business process improvement projects

§         Maintained key customer relationships to stay in touch with operational performance and obtain feedback for improvement opportunities

o        Director of Provisioning & Installations; 1/2005 – 10/2006

§         Maintained telecommunication resale vendor relationships and established interconnection with Verizon and AT&T (formerly SBC and Bell South).

§         Provided program management for a new broadband product launch in five states by facilitating collaboration across the business

§         Established consistent processes and procedures for data center and field installation service delivery in support of growth

§         Formalized the sales engineering process associated with the connectivity business to align margins across similar opportunities

o        Director of Systems & Operations Support; 10/2003 – 1/2005

§         Led a group responsible for the management of Windows Server (2000 & 2003) and Unix (Solaris, Linux) platforms including SAN storage, tape backups, DNS, mail, web, and other services

§         Acted as a point of escalation for critical production issues and for customers in need of emergency support for Cisco, EMC, Microsoft, and other products-

·         Stargate Industries, LLC (Pittsburgh, PA) - October 1994 – October 2003

o        Director of Strategic Initiatives; 3/2001 – 10/2003

§         Executed business strategy initiatives for internal improvement and product development including selection and implementation of enterprise billing and CRM applications and consolidation of network for cost savings

§         Provided business development support for the sales team resulting in the acquisition of key enterprise customers

§         Acted as program manager for merger and acquisition projects to ensure consistent customer experience during technology platform conversions

§         Maintained relationships with local Universities for personnel recruitment

o        Regional Operations Manager; 8/1999 – 3/2001

o        Technical Support Manager; 8/1997 – 8/1999

o        Co-founder & Network/System Engineer; 9/1994 – 7/1997

B.A., Rhetorical Criticism, University of Pittsburgh

WQED Multimedia (Current), Pennsylvania Economy League of Greater Pittsburgh - Board Member (Current), Central Scholarship & Loan Referral Service - Chair (2002 - 2015), Marcus L. Ruscitto Charitable Foundation - Board Member (Current), 40 Under 40 Award Recipient (Pittsburgh Magazine/PUMP, 2001),
Leadership Pittsburgh - Leadership Development Initiative VII (1999)

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