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Sunday June 16, 2019
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Jonathan H

Jonathan H. Rosenson

jon@rosenson.com

 

·       Expedient (Pittsburgh, PA) - October 2003 – Present

o   Senior Vice President, Chief Operating Officer; 4/2019 – Present

§  Provided general management and leadership to the operations support center, information systems, marketing, and compliance functions of the organization

§  Acted as a liaison for the company to key vendor/partner organizations in order to establish relationships for the advancement of technological enhancements and cooperative selling arrangements for our mutual benefit

§  Acted as a liaison for the company to key information technology industry analysts leading to international recognition of the company and its differentiated solutions including disaster recovery as a service, infrastructure as a service, and managed security services

§  Acted as the data protection officer for the company and oversaw the compliance programs necessary to complement a variety of government and industry requirements  

o   Senior Vice President, Strategic Initiatives; 4/2012 – 4/2019

§  Provided general management and leadership to the operations support center, information systems, recruiting, marketing, and compliance functions of the organization

§  Provided sales enablement and marketing messaging oversight leading to national recognition and double digit, year over year revenue growth; acted as spokesperson

§  Partnered with sales leadership to create a comprehensive demand generation capability among marketing and partner alliances teams by establishing direct reporting relationships and supporting workflows for both direct and indirect lead nurturing through a referral model

§  Launched and led leadership development program with external facilitators to encourage high potential individuals to accept increased levels of responsibility

§  Designed a comprehensive security and compliance program; obtained attestations pursuant to government and industry mandate programs (e.g., HIPAA, PCI DSS)

o   Vice President, Quality Assurance and Strategic Initiatives; 10/2006 – 4/2012

§  Improved the effectiveness of the 130+ seat operations support centers (eleven locations) through key performance indicator tracking and subsequent process changes/personnel management to meet new business requirements and respond to service requests (measured using call, ticket, and survey metrics)

§  Led a group of project managers to increase the predictability of service delivery and revenue recognition; decreased “book to bill” time by more than 50%

§  Provided general management for multiple regional operations associated with more than a dozen acquisitions and divestitures

§  Responsibly managed expenses to budget and negotiated vendor contracts pursuant to P&L accountability

o   Director of Systems & Operations Support; 10/2003 – 10/2006

§  Led a group responsible for the management of Windows Server (2000 & 2003) and Unix (Solaris, Linux) platforms including SAN storage, tape backups, DNS, mail, web, and other services

§  Acted as a point of escalation for customers with critical production problems resulting in reduced churn and improved service satisfaction measured by surveys

§  Achieved maintenance cost savings through hardware replacement management

§  Maintained telecommunication resale vendor relationships and established interconnection and collocation with Verizon and AT&T central office wire centers

§  Established consistent processes and procedures for service delivery to increase the predictability of revenue recognition

 

·       Stargate Industries, LLC (Pittsburgh, PA) - September 1994 – October 2003

o   Director of Strategic Initiatives; 3/2001 – 10/2003

§  Executed projects for internal improvement and product development including selection and implementation of enterprise billing and CRM applications

§  Provided business development support for the sales team resulting in the acquisition of key enterprise customers

§  Managed business development for point of sale program; responsible for acquisition of significant affiliate group customers (e.g., Giant Eagle, UPMC, Pitt, etc.)

§  Acted as program manager for merger and acquisition projects to ensure consistent customer experience during technology platform conversions

o   Regional Operations Manager; 8/1999 – 3/2001

o   Technical Support Manager; 8/1997 – 8/1999

o   Co-founder and Network/System Administrator; 9/1994 – 7/1997

EDUCATION
B.A., Rhetorical Process, University of Pittsburgh

COMMUNITY
Central Scholarship & Loan Referral Service of Jewish Family and Community Service - Chair, Allocations Committee (2002 – 2015), Marcus L. Ruscitto Charitable Foundation – Board Member (2005 – present), 40 Under 40 Award Recipient (Pittsburgh Magazine/PUMP, 2001),
Leadership Pittsburgh - Leadership Development Initiative VII (1999), Pennsylvania Economy League of Greater Pittsburgh – Board Member (2016 – Present), E&Y Entrepreneur of the Year Western Pennsylvania Finalist (2017), WQED Multimedia – Board Member (2018 – Present)

 

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