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Tuesday September 28, 2021
Rosenpages: The Homepage of Jonathan Rosenson

Jonathan H. Rosenson
jon@rosenson.com
  • Expedient (Pittsburgh, PA) - October 2003 – Present

    • Senior Vice President, Chief Operating Officer; 4/2019 – Present
      • Provided general management and leadership to the operational functions of the company including: human resources, client support, information systems, data center facilities, product development and security/compliance
      • Directly influenced how company resources were allocated for prudent P&L management in alignment with budgets for operating and capital expenses
      • Acted as a liaison for the company to key vendor/partner organizations to establish relationships for the advancement of technological enhancements and cooperative selling arrangements for our mutual benefit
      • Acted as a liaison for the company to key information technology industry analysts leading to international recognition of the company and its differentiated solutions including disaster recovery as a service, infrastructure as a service, and managed security services
      • Acted as the data protection officer for the company and oversaw the compliance programs necessary to complement a variety of government and industry requirements

    • Senior Vice President, Strategic Initiatives; 4/2012 – 4/2019
      • Provided general management and leadership to the operations support center, information systems, recruiting, marketing, and compliance functions of the organization
      • Provided sales enablement and marketing messaging oversight leading to national recognition and double digit, year over year revenue growth; acted as spokesperson
      • Partnered with sales leadership to create a comprehensive demand generation capability among marketing and partner alliances teams by establishing direct reporting relationships and supporting workflows for both direct and indirect lead nurturing through a referral model
      • Launched and led leadership development program with external facilitators to encourage high potential individuals to accept increased levels of responsibility
      • Designed a comprehensive security and compliance program; obtained attestations pursuant to government and industry mandate programs (e.g., HIPAA, PCI DSS)

    • Vice President, Quality Assurance and Strategic Initiatives; 10/2006 – 4/2012
      • Improved the effectiveness of the 130+ seat operations support centers (eleven locations) through key performance indicator tracking and subsequent process changes/personnel management to meet new business requirements and respond to service requests (measured using call, ticket, and survey metrics)
      • Led a group of project managers to increase the predictability of service delivery and revenue recognition; decreased “book to bill” time by more than 50%
      • Provided general management for multiple regional operations associated with more than a dozen acquisitions and divestitures
      • Responsibly managed expenses to budget and negotiated vendor contracts pursuant to P&L accountability

    • Director of Systems & Operations Support; 10/2003 – 10/2006
      • Led a group responsible for the management of Windows Server (2000 & 2003) and Unix (Solaris, Linux) platforms including SAN storage, tape backups, DNS, mail, web, and other services
      • Acted as a point of escalation for customers with critical production problems resulting in reduced churn and improved service satisfaction measured by surveys
      • Achieved maintenance cost savings through hardware replacement management
      • Maintained telecommunication resale vendor relationships and established interconnection and collocation with Verizon and AT&T central office wire centers
      • Established consistent processes and procedures for service delivery to increase the predictability of revenue recognition
  • Stargate Industries, LLC (Pittsburgh, PA) - September 1994 – October 2003

    • Director of Strategic Initiatives; 3/2001 – 10/2003
      • Executed projects for internal improvement and product development including selection and implementation of enterprise billing and CRM applications
      • Provided business development support for the sales team resulting in the acquisition of key enterprise customers
      • Managed business development for point of sale program; responsible for acquisition of significant affiliate group customers (e.g., Giant Eagle, UPMC, Pitt, etc.)
      • Acted as program manager for merger and acquisition projects to ensure consistent customer experience during technology platform conversions

    • Regional Operations Manager; 8/1999 – 3/2001
    • Technical Support Manager; 8/1997 – 8/1999
    • Co-founder and Network/System Administrator; 9/1994 – 7/1997

EDUCATION
B.A., Rhetorical Process, University of Pittsburgh

COMMUNITY
Central Scholarship & Loan Referral Service of Jewish Family and Community Service - Chair, Allocations Committee (2002 – 2015), Marcus L. Ruscitto Charitable Foundation – Board Member (2005 – present), 40 Under 40 Award Recipient (Pittsburgh Magazine/PUMP, 2001), Leadership Pittsburgh - Leadership Development Initiative VII (1999), Pennsylvania Economy League of Greater Pittsburgh – Audit Committee, Board Member (2016 – Present), E&Y Entrepreneur of the Year Western Pennsylvania Finalist (2017), WQED Multimedia – Vice Chair, Board Member (2018 – Present)

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